Before you do anything else, please disconnect all systems and devices from your network and ensure no one else in your organization is still connected. We recommend powering off all of your network equipment until an initial assessment can be performed. If possible, please do not power off or reboot any computers.
If this is an emergency, please contact us at (413) 998-6305

Our incident and breach response services are included at no additional charge for our clients. If you are a monthly customer, please skip over the text below and fill out the IR form.

If you are not yet a client, please be aware that we take a $5000 retainer. If you have any questions about this, please contact us through out "Contact Us" form at the bottom of the page and we will be happy to answer your questions.

  • This fee covers the initial investigation, damage assessment, and tailored recommendations for next steps. There may be additional costs involved, based on the severity of the breach, but be assured that we will discuss all potential payments and deliverables before proceeding.

  • Please note that there is no refund policy for the Incident Response as it is treated as a time and materials contract with no guaranteed deliverables beyond a report of our findings and suggestions for the next steps, which in many cases can be enough for you to determine your own plan of action to resolve the breach.

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